About Me
Rodolfo Iglesias
IT education and customer success have been passions of mine for the majority of my career. I have 17+ years of experience in customer success and technical education design, both geared toward creating impactful and proven value in learners and organizations. Onboard Rodolfo Iglesias Consulting into your workflows to boost your customer education program and achieve your business goals!
Projects
Riverbed Academy: Planned, designed and implemented 60+ hours of technical courses and certifications for the Riverbed solution platform.
Content Samples (Video demos)
Autoptic Documentation: Redesigned and updated official documentation for the Autoptic Platform.
Content Samples (Use cases page, Investigations feature page)
Education
Master of Science, Telecommunications
University of Maryland
College Park, Maryland, United States
Specialist in Marketing Management
Universidad del Norte
Barranquilla, Colombia
Electronics Engineer
Universidad del Norte
Barranquilla, Colombia
Professional Expertise
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Instructional content design and authoring (e.g. SCORM, exercise labs, assessment exams)
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Video/audio editing (Camtasia, Audiate)
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Curriculum / content review and editing
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LMS Administration: Docebo, Litmos, LearnUpon, Moodle
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System integrations (e.g. REST API, SSO, Python)
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Data management and reporting: Python+Pandas, PowerBI, Excel, Access
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Customer-facing education planning and support
Services
Education Program Strategy
I will help you identify and prioritize learning gaps, plan educational objectives, create or update your curriculum and delivery (e-learning, live, documentation, etc) to meet your business goals.
Instructional Design and Material Development
I will leverage your existing source documentation in any format to design, author and review educational materials or activities to ensure quality, maximize engagement and to promote sticky learning.
Curriculum Review and Optimization
I will review your existing education plan and delivery methodologies, identify gaps and provide recommendations to better engage your learners, in order to meet your success goals.
LMS Administration and Optimization
I will review and/or manage the Learner Experience inside and outside your LMS (e.g. Docebo, Moodle) to maximize audience engagement and reduce program abandonment.
Learning Analytics Implementation
I will design and implement data integrations between your learning and business KPIs, and develop executive dashboards to track the success of your education program.
Other (Describe your requirements)
Fill out the contact form below, and let me know what your needs are.